At Greenbird, we value your privacy. Your access to and use of this website is conditional to the various parts of this policy. By accessing or using this website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What We Collect, How We Collect It & How We Use It

Website Usage

We use cookies (Google Analytics) to collect anonymous information about how many people have visited this site, which pages they visited, the type of device (e.g. mobile, desktop) they and how long they stayed on the site. This information does not allow us to identify individuals but does allow us to evaluate what is working well and what can be improved on our website.

Website Logins

As part of our website security process, we track the IP addresses of users who log in or try to log in to our website.

Contact Details

When you make an inquiry about our services we collect your contact details, including your

• Name
• Business name (when relevant)
• Phone number
• Email
• Address

We use this information to communicate with you about your enquiry and our services. In addition, we also use your address to provide quotes and services. It is stored on an external email server, which is subject to their privacy policy and security systems.

For people who proceed to make a booking, your contact and booking details are stored on an external booking system, which again is subject to their privacy policy and security systems.

Click History

When you click on one of our paid online ads (e.g., a Google or Facebook ad), we collect cookies/pixels and similar that allow us to:

• Retarget you with future paid online advertising
• Create lookalike audiences based on who you are combined with the information about all the other people who clicked on the ad

This information is stored on the respective online platform (e.g., Google, Facebook).

The online platform (e.g., Google, Facebook) can also use this information to retarget you with ads for similar products and searches. You can choose to opt out of such tracking on each respective platform.

Services Used

We keep track of bookings you have made and services that have been completed for you. This allows us to provide our services to you, seek payment and record evidence of payment.

This information is stored in both the external:

• Booking system we use
• Accounting software we use

As such, it is also subject to their privacy policy and security systems.

Security of Your Information

Just as no house is ever 100% secure, the same applies to any online system, including:

• This website
• The external systems we use (e.g., booking, accounting)

Yet, we do take steps to keep your private information secure. This includes:

• Securing our website and interactions
• Using reputable, third-party systems, which in our judgement abide by the Australian Privacy Principles and the Australian Privacy Act.

Your Rights in Relation to Your Information

You have the right to:

• Not accessing this website further
• Manage your browser, search engine, and social media settings related to privacy
• Not provide us with personal information
• Access any information we hold about you (ID may be needed and a small fee may apply)
• Contact us to lodge a complaint about non-adherence to this policy, the Australian Privacy Principles and/or the Australian Privacy Act
• If you are not satisfied with our response to your complaint, you may then lodge a complaint with the Office of the Australian Information Commissioner by following the steps on this page.